Your path to connection, progress and wellbeing.

The Framework, offers a personalised approach to supporting you. It’s a 5-stage process outlining our commitment to walk alongside you on your path to connection, progress and wellbeing. The framework helps us to understands the challenges you may face and helps you discover your strengths and aspirations… and what really drives you.

The Framework is exclusive for our clients and is made up of five stages that are adapted to your specific needs. It guides you through overcoming barriers, while also encouraging you to explore what makes you tick and what is truly important to you.

What is the Peace of Mind Framework?

Five Stages Towards A Peace of Mind

Connect and Discover

What’s your story?

In this stage, we want to truly understand your unique background, purpose, needs, strengths and goals.

Plan and Create

What can we do to support you?

This is where we take in your needs and goals, and we design your unique care plan that involves our clinical framework, team of therapists and holistic expertise.

Advocate and Evolve

How do we improve your quality of life?

We are committed to making a positive difference in your life by developing plans that fit your unique needs.  We value flexibility and teamwork and will always work with you to overcome any challenges by making sure your support matches your needs.

Demonstrate and Measure

Our promise to your progress

We will communicate with your family and team, tracking progress and checking in to make sure you feel safe and that we’re doing our job.

Review and Learn

We are always seeking to improve

Your goals and outcomes will be continuously evaluated, and we will find ways to help you to continue to grow in your next chapter.

Services at ONCALL SACARE

The Peace of Mind Framework is integrated into all our services at ONCALL and SACARE in South Australia, Victoria and Queensland. See here some of the services we provide.

  • We’re here for you. Whether you book our services as a one-time need or ongoing, our support team is flexible, reliable and ready to support you.

  • At ONCALL we don’t just provide houses, we provide homes. Short term, long term, respite or permanent, our accommodation options provide peace, comfort and freedom.

  • From assessments and a wide range of allied-health services, our team works closely with families, carers and qualified professionals to fully understand your needs, complex concerns and acquired injuries.

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  • Our model of care support children, young people and families when they cannot remain in the family home.

“Feeling peaceful and confident comes from knowing you have consistent support. When barriers or obstacles are removed, people can thrive and feel empowered.

We aim to treat everyone with dignity and respect, and are excited to join you on your journey to success!”

Piece of Mind
In Action

Meet James* and learn how he (and his family) reached peace of mind.

*name has been changed

1. Connect and Discover

James’ story and goals

James is a 25 year old living with ASD, intellectual disability, epilepsy and bipolar disorder. He lives in his own supported accommodation, receiving 2 to 1, 24/7 care.

His main goal is to increase physical fitness, with a focus on swimming and long walks. He enjoys routine and familiarity, and his goals are centred around community access and involvement in activities aligned with his interests.

2. Plan and Create

What did we do to support James?

We implemented a person-centred approach, considering James’ non-verbal communication style and specific needs. The team included a Case Manager, PBS Specialist, a Lead Support Worker and other Support Workers, with an extended team of his mum, sister, and Support Coordinator.

His care plan involved a Positive Behaviour Therapist who was able to identify triggers and implement unique strategies for James’ support team.

3. Advocate and Evolve

How are we advocating to improve James’ quality of life?

Previously, James’ behaviours of concern (BOC) were too much in public situations for his previous provider, but by identifying his unique triggers, his Support Workers were able to introduce him to the public pool. We tried Hydrotherapy but it wasn’t for him, he preferred to relax have fun in the pool instead without the official assessment.

The weekly hydrotherapy and swimming trips to the public pool lead to significant improvements in James’ physical fitness and mental wellbeing. He was then able to attend more outings, including an animal farm with guidance from his Support Workers.

4. Demonstrate and Measure

How do we make sure we are accountable?

We measured outcomes by observing the reduction in escalated BOC, improved physical health, and James’ engagement in activities. Regular swimming sessions and exposure to new environments were key indicators of success.

Rob, his Support Worker Team Leader, played a crucial role in communication. He documented progress, shared updates, and highlighted both positive outcomes and manageable BOC. Information was also communicated with the family through Ellisa, his Positive Behaviour Therapist.

5. Review and Learn

How are we helping James to continue to reach his goals?

The plan is to continue with these successful strategies, ensuring consistency with the team. They will explore new activities and environments based on James’ interests, with the aim of making incremental improvements in his quality of life.

We also aim to discover more of what makes James laugh!

FAQs

Is the Peace of Mind Framework for you?

  • The Peace of Mind Framework is for all clients of ONCALL and SACARE. If you have questions about your NDIS funding and wish to have your services reflect the Peace of Mind Framework, please get in touch.

  • The Peace of Mind Framework is adaptable for the following services:

    In Home Services

    Supported Independent Living

    Community Participation

    Family, child and youth services

    Allied Health

    THRIVE Program

  • We use Visualcare, Australia's leading end-to-end care management software platform. This is where client information is housed. Support Coordinators and your nominated family members have the option to request information as required this could be from rosters or specialist care reports.

  • Through word of mouth from your support worker team, your family members and/or suppor coordinators. We also track evident based client health outcomes, for example improved diabetes management, reduced behaviours of concern. We run client surveys, and of course when we receive repeat referrals from support coordinators, we know their clients are being looked after.

  • Behaviours of Concern are tracked via what is called ABC charts and depending on the Behaviour of Concern, may become reported as an incident.  If there is an associated incident, the next of kin/guardian/support coordinator will be notified via phone call or email. In some instances, a review may also be requested with a dedicated case manager.

  • We monitor our clients by auditing and reviewing client clinical outcomes. For example, we measure and track wounds to determine reduction of size and depth, where that is a goal for the client.

    The clinical nurses or the National Manager - Clinical & Therapeutic Services provide regular clinical reports to Support Coordinators and encourage case management meetings for complex clients. In addition, we readily communicate by reaching out via phone to the family or Support Coordinator to discuss any issues arising or potential changes in client’s care needs.

  • Our service team communicates with you as often as required. We share the good news stories and address any areas of concern on a frequent basis via your preferred communication channel. This includes photos of community outings, achieving small (and big) milestones.

  • We update care plans as and when it’s needed. We are constantly receiving feedback from Lead Support Workers about your progress and liaise with specialists, and provide recommendations for care and support documentation for plan reviews.

  • We maintain meticulous documentation and reporting systems. Here are some examples of the reports and notes we produce:

    • Incident reporting

    • Activity and progress notes

    • Fluid intake output charts

    • Meal plans

    • ABC observation data charts

    • Medicine management

    • Unique clinical requirements

Hear from our clients…

  • "Accessing respite care for my client gave me peace of mind and confidence that they had his care and best interests in mind. He was content and well supported in a lovely environment."

    Brooke Tozer
    Support Coordinator
    I Can Jump Puddles

  • "Would highly recommend ONCALL SACARE! My support workers are highly trained and professional, and are matched to suit my needs and lifestyle. The staff are also knowledgeable and easy to get in touch with which is very good for when changes occur. 10/10!"

    Ruby Biggs
    In Home Services Client

  • "Our family has been supported by ONCALL since 2017, even before we became involved with NDIS. The support workers are well trained, have been very helpful to our daughter, who continues to make good progress under their care."

    Tom Yardley
    Father of client

  • "ONCALL is a great agency. That is good with communication and matches clients with the right support worker. Thank you ONCALL for the fantastic job you do looking after Katrina and I."

    Ricky King
    In Home Services Client

  • "The support workers, allocations team & our account manager at ONCALL are wonderful. We enjoy working with you all, and appreciate your prompt replies & support.

    Becky Ryan
    Client

  • "I've been a client of this company for a while now they have really nice friendly staff and they always care about me as a person my uncle passed away and they were so lovely and caring and kept ringing to see if okay they are a lovely company to be with.'

    Nikia James
    Client

We’d love to meet you and if you’d like to meet us too, this is what our onboarding process looks like…

Ready to Feel Peace of Mind?

STEP 1

Submit an enquiry and our intake team will be in touch with you within 48 hours to address your needs and discuss your funding options.

STEP 2

We’ll arrange a Meet & Greet with one of our Intake Coordinators, with your Support Coordinator and/or family member too!

STEP 3

We will go through the Peace of Mind Booklet together and fill out all your questions on ‘what makes you, you’.

STEP 4

We will prepare a formal service agreement and complete a risk assessment and develop your care plan.

STEP 5

Start your service and we will introduce you to your support team who will have access to your Peace of Mind Booklet.

Is the Peace of Mind Framework for you?

The Peace of Mind Framework is our promise to our clients’ progress at ONCALL SACARE, but first, we’d like to make sure that our services and framework is for you!

Contact us today for a free ‘15 Minute Peace of Mind Check-in’, where you’ll speak to one of our Peace of Mind Advocates who will advise whether or not this is for you!